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ECOVACS Brand New All-in-One Vacuum and Mopping Flagship

Frequently Asked Questions

Why won't my robot find or return to the base station?

(1) Make sure the base station is not powered off or moved. The station needs to stay at the location that DEEBOT starts from.

(2) Check whether there are much water on the floor near the station or in the cleaning tank. If yes, please wipe them with a dry cloth. DO NOT use other cleaning solution.

(3) Check if the robot is trapped or give any alerts during the cleaning. If yes, please help him.

(4) Ensure the way to the base station is not blocked.

(5) Place the robot in front of the base station and tap the Recall button on the station to see if the robot can return to the station. If it doesn’t work, please contact ECOVACS customer support.

DEEBOT X1 does not respond to docking station commands (lost connection with the station)

Updated on2022/03/08

1. The robot may go too far away from the base station. It’s recommended to use the App to control the robot in this situation.

2. If the robot is near to the station, please check the connection status in the App settings first. If it’s disconnected, please try to re-pair the robot with the station in this way:

a. Reconnect the power to the base station 

b. Restart the robot 

c. Place the robot in the base station, when it’s in charging, wait for 10 seconds and the robot will re-pair with the base station. You can check the connection status also in the App settings.

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

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