X2 OMNI FAQ's

Preparation for the Connection

1. 1. Scan the QR code on the robot or search the ECOVACS HOME App in Google Play or Apple App Store, download and install the Ecovacs Home App as per the instructions. Please allow the related locating authorization (including GPS and GPRS) for this App.
2. 2. Please ensure your smart phone is connected to your home WiFi .

Notes: The robot supports 2.4GHz WiFi signal or mixed network of 2.4GHz/5GHz. If your router sends out two WiFi signals, please temporarily ignore the 5GHz Wi-Fi signal.

3. 3. Please enable the Bluetooth function on your smart phone.

Connect your DEEBOT X2 with the ECOVACS HOME App

Open the ECOVACS Home app and add your robot by scanning the QR code on the robot. Follow the in-app instructions to complete the network connection. Alternatively, you can also manually add the model and connect the robot to the network.

Tips：

1. 1. The robot does not support hidden WiFi signal, meaning the WiFi signal network name should be visible on your smart phone for the connection.
2. 2. The connection does not support VPN or Proxy server currently.
3. 3. The connection does not support web authentication or certification network.

Note:

YIKO voice commands may be updated. Please refer to the voice commands in the ECOVACS HOME App.

1. 1. Make sure the YIKO voice assistant is enabled in the ECOVACS HOME App.
2. 2. You can check the YIKO guidance and the voice commands in the App. Wake up the robot by saying “OK YIKO”, and then say your voice commands, such as "OK YIKO, start cleaning"

The AIVI 3D module has two cameras, which are mainly used to identify and detect obstacles for better cleaning. Your privacy will not be violated and we always put the privacy of customers first.

1. 1. You can select your time zone in App Settings > DEEBOT Info > Time Zone.
2. 2. You can also set the time zone of your phone system to match the time zone where you live, then select Sync With Phone Time Zone in the ECOVACS HOME App (App Settings > DEEBOT Info > Time Zone).
3. 3. When the time zone is modified, changes to times in the schedule and log are synchronized.

Preparations before you create a map

1. 1. Open the doors to the rooms you want to map and remove obstacles that you think may disturb the cleaning. Ensure that there is sufficient light so that the map can cover the entire home environment.
2. 2. Power on the robot (remove the top cover and turn the switch to "I") and place it directly in front of the station.
3. 3. Tap the recall/exit button on the station to make the robot return to charge itself. Once docked it will start charging.

Quick Mapping

1. 1. Using the voice assistant:

You can say to the robot: "OK YIKO, Quick Mapping"

2. 2. Using the app:

Make sure your robot is connected with the ECOVACS HOME App and is online. Open the ECOVACS Home App and go to Smart Cleaning > Start Mapping

3. 3. After the mapping is complete, the robot will announce that mapping completed. This means the map was successfully created.

AI Smart Hosting Mode

1. 1. Open the ECOVACS HOME App, go to Smart Cleaning and you can select AI smart hosting mode.
2. 2. This mode can only be used after mapping is complete. Currently, it’s only effective in the Whole House Cleaning Mode, and it will intelligently generate cleaning parameters based on AI recognition of rooms and floors.

Area Cleaning

1. 1. This mode can only be used after mapping is complete.
2. 2. After mapping is complete, the robot will divide the map into areas for cleaning.
3. 3. Select which area you want to clean based on your needs. In cleaning preferences you can select the cleaning mode, the cleaning frequency, suction power etc.
4. 4. Select multiple areas to clean. DEEBOT will clean the areas in sequence according to the selected cleaning order (this must be set each time).
5. 5. The suction power cannot be adjusted in Vacuum and Mopping mode, and the frequency cannot be adjusted in Mop after Vacuum mode.

   How to use:

   1. (1) Using the voice assistant commands:

   For example, you can say to the robot: "OK YIKO, clean Room A"

   2. (2) Using the app:

   Select the areas that you want to clean in the App and set cleaning preferences accordingly.

Custom Cleaning

1. 1. Once mapping is complete, you can use Custom Cleaning. Custom cleaning can only be set within the map range.
2. 2. One or more custom areas can be added to the map. DEEBOT will clean the areas according to the order in which they are added.
3. 3. Select the cleaning mode (e.g. vacuum), frequency, and suction power in cleaning preferences.
4. 4. The suction power cannot be adjusted when mopping, and the frequency cannot be adjusted when in Mop after Vacuum mode.

In the app you can view station information. You will receive a notification when the clean water tank in the station is running low or the dirty water tank is full. (The button light on the station will also flash red)

You can also use the OK YIKO voice assistant to give voice commands to DEEBOT. You can say: "OK YIKO, clean the mopping pads". The robot will then start cleaning the mopping pads. You can also do this through the app by going to Station > Clean Mopping Pads. Please read the app for more voice commands.

Please make sure that the robot is connected with the ECOVACS HOME App. Open the app to set the relevant settings:

Go to Smart Cleaning, tap on cleaning preferences, and choose from Vacuum, Mopping, Vacuum and Mopping, or Mop after Vacuum . You can also use the OK YIKO Voice Assistant to instruct the robot which tasks to perform.

Gentle Reminders:

1. 1. You can set the frequency for Vacuum, Mop, and Vacuum and Mop tasks.
2. 2. For Mop after Vacuum tasks, a frequency cannot be set and the cleaning will follow the same set route.

In the ECOVACS HOME App you can view station information. You will receive a notification when the clean water tank in the station is running low or the dirty water tank is full. (The button light on the station will also flash red)

You can also use the OK YIKO voice assistant to give voice commands to DEEBOT. You can say: "OK YIKO, clean the mopping pads". The robot will then start cleaning the mopping pads. You can also do this through the app by going to Station > Clean Mopping Pads. Please read the app for more voice commands.

DEEBOT is disconnected from the base station or the base station cannot control the DEEBOT:

1. 1. Disconnect the base station from the power supply and remove the DEEBOT cover, power off DEEBOT (switch to "O" ) and wait for 5~10 seconds.
2. 2. Reconnect the power supply to the base station and make sure the light on the base station panel is on.
3. 3. Power on the DEEBOT again (switch to "I"), and make sure you hear the power on tone.
4. 4. Hold the Auto Start button on the body of DEEBOT to let it automatically return to the base station (or manually push the tail end of DEEBOT to the base station cleaning sink) to ensure that the DEEBOT is correctly docked and the charging contacts are properly aligned. Wait for about 10~15S, tap the Start/Pause button on the station to try.

Notes on the use of Video Manager

1. 1. Video manager and smart cleaning function cannot be used at the same time, but they can be switched freely.
2. 2. Video manager supports two-way voice communication, home patrol, arrival on command etc.

Setting mopping pads cleaning intervals:

Open the ECOVACS Home app and go to Smart Cleaning to set the mopping pads cleaning interval.

Note:

The cleaning interval of the mopping pads can be adjusted during cleaning. If the cleaning interval is adjusted, the current cleaning interval will be based on the interval previously set. The next time the robot returns to the station, the robot will clean the mopping pads based on the newly updated interval.

1. 1. Make sure that your DEEBOT is connected with the ECOVACS HOME App and the YIKO voice assistant is enabled in the App.
2. 2. Please use more standard voice while saying "OK YIKO" to DEEBOT so that YIKO can understand you. You can follow the voice assistant guidance in the App.
3. 3. If there is too much noise or DEEBOT is far away from you, YIKO may not recognize your voice commands.
4. 4. Make sure your home WiFi signal is good, and keep both the ECOVACS HOME App and DEEBOT firmware versions are the latest.

If the issue persists, please try to reset your DEEBOT and try again.

1. 1. If there is only one router at your home and the robot is offline after it is successfully connected with the App, please follow the troubleshooting instructions in the App.
2. 2. If there are more routers at your home, and the routers have different names and passwords, the robot is offline after it's connected successfully with one of the them:
   1. 1) The robot should be connected with each router in turn, and then it can automatically switch to the related router WiFi of the cleaning area (only temporarily offline during the switch).
   2. 2) You can also add the other router WiFis via the App settings (WiFi management) when DEEBOT is online.
3. 3. If you have a mesh network WiFi router system (WiFi router extenders), please turn off the extenders first, and get the robot connect with the main WiFi router. After the connection is successfully completed, please turn on the extenders, and then your robot can move to the network covered by the extenders automatically.

1. 1. Power off the robot, flip it upside down, and wipe the driving wheels with a dry cloth.
2. 2. Wipe the station charging tray and surrounding water puddles with a clean, dry cloth.
3. 3. Check that the mopping pad plates are correctly installed and make sure that you hear a click to indicate that they are in place.
4. 4. Place the robot in front of the station and press and hold the start button to make the robot automatically return to the station.

Reminder: Do not add any other cleaning solution. When using the ECOVACS cleaning solution, follow the instructions on the bottle.

1. 1. Check whether the power cord is correctly plugged into the power outlet. You can also try a different outlet. Also check that the power cord is correctly plugged into the back of the station.
2. 2. Remove the top cover of the robot and make sure the power switch is pushed to "I" to power on the robot.
3. 3. Check that DEEBOT powers on normally.
   1. (1) If it can be powered on: Please place the robot directly in front of the station, press and hold the AUTO button on the robot for 3 seconds to make the robot to return to the station to charge itself.
   2. (2) Unable to power on the robot: If the robot cannot power on, manually push the rear end of the robot into the station cleaning sink. Once docked, a voice prompt will be broadcast and the robot will start charging.
4. 4. If a red light flashes while DEEBOT is operating, follow the voice prompts to troubleshoot the problem.
5. 5. Check whether genuine mopping pads are being used. If not, it is recommended to replace with genuine mopping pads and try again.
6. 6. Check the station cleaning sink, and whether the charging electrodes are dirty. Clean them and try again. If the issue persists, please contact ECOVACS Customer Care.

Replace the Dust Bag

1. 1. Press the release button of the Dust Collection Cabin.
2. 2. Remove dust bag and discard.
3. 3. Wipe the dust collection cabin with a dry cloth and install a new dust bag.
4. 4. Close the dust collection cabin.

After the map has been created, if the map is messed up/overlapped/distorted or inconsistent with the original map, you can try to restore the map.

1. 1. Open the app, tap Map Settings > Restore Map.
2. 2. If the map recovery is invalid, we recommend that you delete the map and use quick mapping to create a new map.

Note:

1. (1) Restoring a map simply returns the map to the previously saved version.
2. (2) After the map has been successfully restored, the room, furniture, and custom cleaning settings in the map will be restored to the settings when the map was backed up.

Unable to update firmware?

1. 1. Check whether DEEBOT is in charging state.
2. 2. Check DEEBOT’s remaining battery charge. If DEEBOT’s battery is low or empty, the firmware upgrade cannot be performed. It is recommended to upgrade after 3 hours of charging.

Firmware fails to update?

1. 1. Please place the DEEBOT and station in a location with a strong network signal. If DEEBOT is located in a location with a weak signal, it may experience a download timeout and the upgrade may fail.
2. 2. Check if the station can control the robot. You can tap the start/pause button on the station and observe the outcome. If there is no response, the upgrade will fail. You can try to pair the robot and station again and then try the upgrade again after the pairing is successful.

First check whether the light on the station is flashing, and if it is flashing, disconnect the station from the power, reconnect it, and power it back on before troubleshooting.

1. 1. Open the top cover of the station, take out the dirty water tank, open the tank cover, and make sure that the sealing plugs are properly installed. Wait about 10 seconds before closing it.
2. 2. Press down on the sealing plugs for the dirty water tank inside the station. After putting the waste tank back into the station and pressing it down, try again.
3. 3. Press and hold the start/stop button about 3 seconds to see if the dirty water can be recycled.
4. 4. If the dirty water cannot be recycled, take the robot, check the cleaning sink in the station and check whether there is debris blocking the suction nozzle. Clean it if there is debris blocking the suction nozzle.
5. 5. If the robot still issues an alert when the cleaning sink has no water in it, please check whether the water level sensor is dirty, and wipe the water level sensors on both sides of the cleaning sink with tissue.

Note:

Every time the cleaning task is started, the mopping pads are moistened with cold water, and then cleaned with hot water.

1. 1. Make sure the robot is connected with the ECOVACS HOME App.
2. 2. Open the app and go to Smart Cleaning > Station. Please select hot water washing or deep washing. Hot water will not be dispensed for pads cleaning if you select energy-saving washing.

Note:

1. (1) Clean water heating is a dynamic process, and the temperature in the initial stage of the cleaning process will be slightly lower.
2. (2) If the water temperature is too high, the function will be temporarily turned off to prevent injury.

Fails to collect dust?

1. 1. Make sure that the dust bag is fitted correctly and that the dust collection cabin is fully closed.
2. 2. Make sure that DEEBOT is correctly placed on the station.

Dust Bag not detected?

1. 1. Open the dust collection cabin and check whether there is a dust bag installed. If there is no dust bag, please install it correctly.
2. 2. If there is a dust bag, remove it and re-install it again.

The robot continues to indicate that the dust bag is full after replacing with a new one.

1. 1. Power off the robot and restart it. Disconnect the power of the station and then connect it again.
2. 2. Check the firmware version of the robot, please update it to the latest version.
3. 3. Make sure that the robot is charging. Re-install the dust bag.

Guide for the self-cleaning function of the base station

1. 1. Press and hold the Station Start button for about 3 seconds. The robot will automatically exit the Station and water will automatically flow from the cleaning sink.
2. 2. Use the cleaning brush to clean the cleaning sink.
3. 3. Once cleaning is complete, press and hold the Station Start button for 5 seconds, and the cleaning sink will drain out the dirty water.
4. 4. Place the robot in front of the Station, press and hold the Start button to let the robot return to charge itself.
5. 5. Open the Station top cover, remove the dirty water tank, and empty out the dirty water.
6. 6. If there is a lot of hair or dirt on the cleaning tray inside the cleaning sink, you can press the release button for the cleaning tray to remove it for cleaning. After cleaning, reinstall it.

1. 1. Open the top cover of the station to take out the clean water tank, open the water tank inlet and add clean water to the water tank up to the MAX line.
2. 2. Flip the robot upside down, place it bottom up, and install the mopping pad plates and mopping pads.
3. 3. Place the robot directly in front of the station, press and hold the start button to make the robot return to the station to charge. Once docked it will start charging.
4. 4. Press the start/pause button on the station or start/pause on the robot to start the cleaning task.

Tips:

1. (1) Do not add laundry detergent and other cleaning solutions other than Ecovacs cleaning solution into the clean water tank.
2. (2) Do not pause or stop the robot while it’s cleaning and drying the mopping pads.

Map Management function is not available until mapping is complete.

The map is automatically saved after the mapping is complete. You can create up to 3 permanent maps and 1 temporary map. You can switch between maps manually.

Open the app, go to Smart Cleaning > Map Management to do related settings.

1. 1. Multifloor setting
2. 2. Quick mapping
3. 3. Map naming, map deletion, map backup and restore
   1. (1) Once mapping is complete it will be automatically backed up.
   2. (2) If you manually edit a map later on (such as setting virtual walls) but these are not manually backed up, when you restore the map it will be restored back to its original version.
   3. (3) If there is a manual backup of the map from after it was edited, this is the version that will be restored if you restore the map.
4. 4. Virtual Wall: tap Map Edit to set up virtual wall

Note: Do not set up virtual walls around the station. DEEBOT pauses working when virtual walls are being added, and resumes when adding is complete.

5. 5. Carpet strategy
6. 6. Area Type: Map Edit > Area Type
7. 7. Area Division: Map Edit > Area Division
8. 8. Area Merging: Map Edit > Area Merging

1. 1. Let the robot start from the station, complete a full cleaning cycle and observe again.
2. 2. If it is still chaotic, you can try the following:
   1. (1) Check whether the TrueDetect 3D and the navigaition components are dirty. Clean them with clean cloth if so.
   2. (2) Check whether there are numerous obstacles in the room. As the robot’s route may appear a bit chaotic when avoiding obstacles, remove them to make it easier for the robot to follow the route.
   3. (3) Check whether the driving wheels are dirty. If so, wipe clean them with a dry cloth.

Note:

Do not add any other cleaning solution to the clean water tank, as this may cause the robot’s wheels to slip.

3D Map

The Home Furnishing function is available after the mapping is completed.

Open the app and go to Smart Cleaning > Map Management > Home Furnishing to set the relevant settings:

1. 1. Home Furnishing > Interior Furniture > Select the furniture you want to add (e.g. a bed) > Select size adjustment.
2. 2. Home Furnishing > Wall Edit > Select the outer wall border and adjust the size if needed

How can I tell if the robot is missing areas while cleaning?

Missing areas definition: When the robot is performing the vacuuming and mopping tasks in AUTO Mode or Area Mode, wait for the robot’s voice prompt to indicate that it has completed cleaning. If any area is not cleaned, we can consider it as a missed area.

If there is a missed area, we can do this:

Confirm whether the missed area is always the same area

1. A. Same area:
   1. (1) Please check whether the Carpet Strategy is set to Avoid in the app. If a carpet is detected in the entrance of the area, the area will be avoided. Please try to change the Carpet Strategy to Pass only.
   2. (2) Check for areas with thick carpet or floor mat at the entrance of the area. If the carpet/mat thickness or the door sill height exceeds 2cm, the robot will not pass through, and will give up cleaning the area. It is recommended to make the necessary adjustments.
2. B. Different areas:
   1. (1) Do not follow the robot while it is cleaning as it will consider you an obstacle. This will lead to missed areas due to obstacle avoidance.
   2. (2) If there are many objects placed in the cleaning area, it may try to avoid them leading to missed areas. Move these objects and then observe if there are any changes.

Open the ECOVACS Home App and go to Smart Cleaning to set the drying duration.

1. 1. Check whether the robot's anti-collision protection strips have been removed. If not, please remove them first.
2. 2. Power off the robot, flip over and gently rest it upside down.
3. 3. Press and rotate the driving wheels to remove any entangled debris.

Robot scheduled cleaning settings:

Open the ECOVACS Home app and go to Smart Cleaning > Scheduled Cleaning to set the relevant settings, such as adding or deleting a schedule.

1. 1. Open the top cover of the station and take out the dirty water tank. Open the cover of the dirty water tank and clean up the dirty water. (If the bottom of the tank remains dirty, you can use the cleaning tool to clean it up.)
2. 2. Open the top cover of the station and take out the clean water tank. Open the cover of the clean water tank, take out the filter assembly and clean the filter. Please put it back after cleaning.

Robot charging instructions

Remove the robot’s cover and power on the robot ("o" is off, "I" is on).

1. 1. Automatic robot docking and charging:

Place the robot in front of the station, press and hold the robot’s AUTO button for 3 seconds to make the robot return to the station where it will dock and start charging.

2. 2. Manual docking and charging:

When the battery level is low after power-on and the robot is unable to automatically return to the station to charge, you can manually dock the robot to charge it.

If the robot cannot power on, manually push the rear end of the robot into the station cleaning sink. Once docked, a voice prompt will be broadcast and the robot will start charging.

Note:

It is recommended that the robot be fully charged before being used for the first time.

1. 1. Check whether Continuous Cleaning is enabled in the app.
2. 2. Continuous Cleaning cannot be triggered when Do Not Disturb is enabled.
3. 3. If the robot returns to the charger and an alert is triggered, continuous cleaning cannot be triggered.
4. 4. Once continuous cleaning is triggered, the robot cannot be restarted or restored to factory settings.

Note:

Continuous cleaning is valid only in AUTO mode.

Scan the QR code on the robot or search the ECOVACS HOME App in Google Play or Apple App Store, and follow the instructions to download and install the App.

Tips:

* Please follow the guidance in the App to complete the registration, login and WiFi connection.

* Make sure your phone is connected with your home WiFi before adding a robot.

If your robot is connected with ECOVACS Home App, open the app and go to Smart Cleaning > Settings > Child Lock to turn it on or off.

Note: When Child Lock is turned on, the station buttons and the robot’s start/pause buttons are locked and the button light is off.

1. 1. Power off DEEBOT then flip it over and place it with the bottom facing up.
2. 2. Press down to remove the main brush cover and remove the main brush assembly.
3. 3. Clean up the entangling debris on the main brush (you can also disassemble and clean the accessories at both ends of the main brush)
4. 4. Attach the main brush assembly to the robot. When you hear a "click", it means that it is properly installed.

Tips: Please rotate the main brush after installation and check if it can rotate smoothly before attaching the main brush cover.

1. Removing and cleaning the mopping pad plates
2. 1. Flip the robot upside down and place it on a soft floor mat.
3. 2. Rotate the mopping pad plates outwards (make sure the mopping pad plates are lifted).
4. 3. Use both hands to hold the mopping pad plates and lift them with a little force to remove them. Then you can tear off the washable mopping pads off the plates.

4. Wash and dry the pads then they can be used again.

1. 1. Remove the robot’s top cover and take out the Dust Bin.
2. 2. Open the dust bin lock and empty the contents into the trash.
3. 3. Remove the filter element assembly.
4. 4. Clean the dust from the primary filter. (Note: Both inside and outside need to be cleaned)
5. 5. Tap the filter element assembly lightly to clean out the dust then wash the dust bin with water.
6. 6. After the cleaning is completed, re-install the filter elements and then insert them back into the robot.

Set up customized scenario cleaning:

Open the ECOVACS HOME App and go to Smart Cleaning > Customized Scenario Cleaning to do the related settings.